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Xevolution Hair
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Codice Coupon  XEVOLUTION23

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Language:
Inglese

Object of the contract

These Terms are for the purchase of products and services, carried out remotely via computer network, from XevolutionHair of XevolutionHair di Caccioppoli Antonio, via Cartesio 23 - 70014 Conversano (BARI) , P. IVA. 07414720727 - C.C.I.A.A - R.E.A. di BARI and owner of the site .
Each purchase transaction will be governed by the provisions of Decree no. 185/99 and, as regards the protection of confidentiality, it will be submitted to the rules laid down by Legislative Decree 30 June 2003 n. 196 "Code concerning the protection of personal data" (hereinafter the "Law") (pursuant to Law no. 675/1996).

Acceptance of general conditions of sale

The contract between XevolutionHair and the Customer shall be concluded with the acceptance of the order by XevolutionHair. Such acceptance is considered tacit. 
Placing an order in the manner provided, you represent that you have read all information provided to him during the purchase procedure and accept the general conditions and payment clearly marked on the site.
If the customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the purchase procedure, will print or save an electronic copy but keep these general conditions of sale , in compliance with the requirements of Art. 3 and 4 of Decree No. 185/1999 on distance selling and, as regards the protection of confidentiality, will be submitted to the rules laid down by Legislative Decree 30 June 2003 n. 196 "Code concerning the protection of personal data" (hereinafter the "Law") (pursuant to Law no. 675/1996).

It excludes any right of the Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.

Purchase conditions

The customer can only purchase products in the catalog XevolutionHairwhen the order as described in the relevant information sheets.
It is understood that the picture accompanying the description of a product can not be fully representative of its features but differ in color, size, and accessories in the picture.
All support information for purchase are intended as mere material for general information, not due to real characteristics of a single product. 
The correct order is confirmed by XevolutionHair  through an e-mail, sent to the email address supplied by the customer. This confirmation message will report a 'Order Number', to be used in any further communication with XevolutionHair.

The message will include all data entered by the customer who agrees to verify the correctness and to communicate any corrections, as described in this document.
In the case of non-acceptance, XevolutionHair ensure timely notification to the customer.

For any complaints please contact us via e-mail to  info@xevolution.it, telephone 3518864887.

Right of withdrawal (Art. 49, paragraph 1, lett. (H) of the Legislative Decree. N. 206/2005 "Consumer Code")

The customer has the right to terminate the contract, without giving any reason within 14 days. The withdrawal period will expire after 14 days from the day in which the customer or a third party other than the carrier and indicated by the same customer, ac-quisisce the physical possession of the last well-ordered. In the event of a contract relating to multiple goods ordered by the customer in one order and delivered separately, the 14-day period starts from the day when the customer or a third party other than the carrier by the latter acquires, physical possession of ' last possession. 

Once such notice of withdrawal, the Customer Service XevolutionHair a notice to that effect within 14 working days from the date of receipt of goods.
Such notice shall be sent by the address info@xevolutionhair.it, or by registered letter with return receipt addressed to: XevolutionHair di Caccioppoli Antonio, via Cartesio 23 - 70014 Conversano (BARI)  or by fax.

Una volta pervenutaci la suddetta comunicazione di recesso, il Servizio Clienti XevolutionHair will quickly inform the customer instructions on how to return the goods to be sent to xevolution within 14 days from the authorization. The right of withdrawal is subject to the following conditions:

    • The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased;
    • The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories);
    • to limit damage to the original package, we recommend, when possible, to put in a second box, showing the number of RMA (return authorization code);
    • It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product;
    • according to law, the shipping costs for return of the asset are charged to the customer;
    • The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
    • if the goods are damaged during transport, XevolutionHair will inform the customer (within 5 working days from receipt of the goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured);
    • in this case the product will be made available to the customer for its return, while canceling the request for withdrawal;
    • XevolutionHair does not respond in any way for damage or theft / loss of goods returned by uninsured shipments;
    • on his arrival in stock, the product will be examined to assess any damages not caused by transport.

If the package and / or the original packaging are damaged, XevolutionHair will deduct from the refund due to a percentage, but no more than 10% of it, towards the cost of restoration.
Without prejudice to any repair costs for damage to the original, XevolutionHair will refund the customer the amount already paid as quickly as possible and within 14 days of the request for withdrawal, by procedure the reversal of the amount charged to your credit card or by bank transfer.
In the latter case, the Buyer shall promptly provide to the bank on which to obtain reimbursement (Cod. ABI - CAB - Current Account of the invoice).

The right of the asset (the packaging and / or its contents withdrawal is lost for lack of the essential integrity), where XevolutionHair finds:

  • to lack of external and / or internal packaging;
  • the absence of integral elements of the product;
  • the product is damaged for causes other than its transport.

In case of forfeiture of the right of withdrawal, XevolutionHair will return to sender the property purchased by charging the same shipping costs.

Guarantees

All products sold by XevolutionHair are covered by the manufacturer's standard warranty and 24-month warranty for defects of conformity, according to DL 24/02.
The manufacturer's standard warranty is provided as explained in the documentation inside the product packaging. If, following inspection by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, the customer will be charged for any costs of verification and recovery required from authorized, as well as transportation costs, if supported by XevolutionHair.

The guarantee of 24 months according to DL 24/02 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation.
This warranty is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT).

In case of lack of conformity, XevolutionHair provides, without cost to the customer, the restoration of conformity by repair / replacement or reduction of price, until the termination of the contract.

If, following inspection by an Authorized Service Center, the defect should not be a lack of conformity pursuant to Legislative Decree 24/02, the customer will be charged for any costs of verification and recovery required from authorized, as well as transportation costs if incurred by XevolutionHair.

The replacements in case of DOA (Dead On Arrival: product not working on delivery) takes place only if expressly provided by the manufacturer.

The timing of replacement or repair of any product depends solely on the manufacturer's policies.

In the event that, for whatever reason, is unable to make its customers a product warranty (repaired or replaced), XevolutionHair will proceed at its own discretion to refund the amount paid or to its replacement with a product of equal or superior characteristics.

No damage can be obtained from XevolutionHair for any delays in repairs or replacements.

n cases where the application of safeguards providing for the return of the product, the product must be returned by the customer (at his expense) in the original packaging, complete in all its parts (including packaging and any documentation and ancillary equipment to limit damage to the original package, we recommend, when possible, to put in a second box should be avoided in all cases the attachment of labels or tape directly on the packaging of the product.
Please note that, sometimes, the flash memory may be provided in OEM version (blister-free) without thereby affecting the terms and conditions of the tendering guarantee.

Online dispute resolution for consumers

The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve by non-judicial any dispute relating to and / or arising from contracts of sale of goods and services entered into the network. Therefore, if you are a European consumer, you can use this platform for the resolution of any dispute rising from the online contract with the owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).
The owner is available to answer any question submitted by email to the email address published herein.

Complaints

Any complaint must be addressed to XevolutionHair by sending an email to , telephone 3518864887 or by mail by writing to XevolutionHair di Caccioppoli Antonio, via Cartesio 23 - 70014 Conversano (BARI) .

The sales contract between the customer and XevolutionHair is concluded in Italy and regulated by Italian law.
For the solution of civil and criminal litigation arising from the conclusion of this sale contract, if the customer is a consumer, the local jurisdiction is that of the reference hole of his town of residence; in all other cases, the local jurisdiction is the only forum of Bari.

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